Conflict Management in the School Environment: Mediation Approach to Improve Organisational Climate

Ardiansyah, Ahmad Irwan and Diana, Eka (2026) Conflict Management in the School Environment: Mediation Approach to Improve Organisational Climate. PEDAGOGIC: Indonesian Journal of Science Education and Technology, 6 (4). pp. 2015-2029. ISSN 2963-0894

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Abstract

This research is driven by the dynamics of conflict in the school environment, which, if not managed properly, can damage the quality of working relationships, hinder organisational coordination, and weaken the organisational climate in educational institutions. This study aims to analyse conflict management thru a mediation approach to improve the organisational climate. This research uses a qualitative, case-study approach. The research location was chosen because MA Nurul Jadid is an educational institution with distinctive organisational characteristics within a pesantren environment, as well as dynamics in the relationships between leaders, teachers, educational staff, and students that have the potential to cause organisational conflicts. Data collection techniques include observation, in-depth interviews, and documentation. The research informants are five individuals: the head of the madrasah, the deputy head of the madrasah responsible for the curriculum, a teacher, an educational staff member, and a student. Data were analysed using the interactive model of Miles, Huberman, and Saldaña thru the stages of data reduction, data presentation, and conclusion drawing. The research results show that conflicts generally arise from differences in perception, misunderstandings, discrepancies in task execution, and differences in communication styles among school members. The conflict was managed thru a mediation approach that emphasised dialog, deliberation, clarification, and joint problem-solving. The implementation of mediation has proven capable of maintaining harmonious working relationships, enhancing communication openness, encouraging mutual respect, and creating a more conducive work atmosphere.

Penelitian ini didorong oleh dinamika konflik di lingkungan sekolah, yang jika tidak dikelola dengan baik, dapat merusak kualitas hubungan kerja, menghambat koordinasi organisasi, dan melemahkan iklim organisasi di lembaga pendidikan. Studi ini bertujuan untuk menganalisis manajemen konflik melalui pendekatan mediasi untuk meningkatkan iklim organisasi. Penelitian ini menggunakan pendekatan kualitatif dengan jenis studi kasus. Lokasi penelitian dipilih karena MA Nurul Jadid adalah lembaga pendidikan dengan karakteristik organisasi yang khas dalam lingkungan pesantren, serta dinamika dalam hubungan antara pemimpin, guru, staf pendidikan, dan siswa yang berpotensi menimbulkan konflik organisasi. Teknik pengumpulan data meliputi observasi, wawancara mendalam, dan dokumentasi. Informan penelitian adalah lima individu: kepala madrasah, wakil kepala madrasah yang bertanggung jawab atas kurikulum, seorang guru, seorang staf pendidikan, dan seorang siswa. Data dianalisis menggunakan model interaktif Miles, Huberman, dan Saldaña melalui tahap reduksi data, penyajian data, dan penarikan kesimpulan. Hasil penelitian menunjukkan bahwa konflik umumnya muncul dari perbedaan persepsi, kesalahpahaman, ketidaksesuaian dalam pelaksanaan tugas, dan perbedaan gaya komunikasi di antara anggota sekolah. Konflik tersebut dikelola melalui pendekatan mediasi yang menekankan dialog, musyawarah, klarifikasi, dan pemecahan masalah bersama. Penerapan mediasi telah terbukti mampu menjaga hubungan kerja yang harmonis, meningkatkan keterbukaan komunikasi, mendorong saling menghormati, dan menciptakan suasana kerja yang lebih kondusif.

Item Type:	Article
Uncontrolled Keywords:	Conflict Management, Mediation, Organisational Climate Manajemen Konflik, Mediasi, Iklim Organisasi
Subjects:	L Education > L Education (General)
Divisions:	Fakultas Agama Islam > S1 Manajemen Pendidikan Islam
Depositing User:	Unnamed user with email ahmadirwansyah585@gmail.com
Date Deposited:	18 Aug 2026 08:13
Last Modified:	02 Sep 2026 03:25
URI:	https://repository.unuja.ac.id/id/eprint/4169

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