Total Quality Management (TQM) in the Management of Educational Facilities and Infrastructure: Efforts to Increase School Accreditation

Hasanah, Shofiyatul and Rofiki, Moh. (2026) Total Quality Management (TQM) in the Management of Educational Facilities and Infrastructure: Efforts to Increase School Accreditation. iMProvement Jurnal Ilmiah Untuk Peningkatan Mutu Pendidikan, 13 (1). pp. 2-15. ISSN 2597-8543

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Abstract

This research aims to explore the application of Total Quality Management in the management of facilities and infrastructure in order to improve and maintain school accreditation. The focus of the research is the implementation of TQM principles, such as (Focus on Customer), (Total Involvement), (Continuous Improvement), to meet the National Education Standards (SNP). With a descriptive qualitative approach, this study involves school principals, infrastructure managers, teachers, and students to explore, identify, and analyze the influence of the application, so as to improve the quality of school services. The findings show that the principle (Focus on Customer) is a priority for schools in providing facilities according to the needs of service users. A structured work program is formed through the involvement of all parties (Total Involvement). This enables the program to become a structured work cycle and a continuous improvement strategy. The results of this study contribute to developing the application of TQM principles in the management of infrastructure facilities and provide practical management methods for sustainably maintaining accreditation. This study also presents updates to TQM, which is specifically applied as an infrastructure facility management system that acts as a superior accreditation assessment instrument.

Item Type:	Article
Uncontrolled Keywords:	Infrastructure, Management, (TQM)
Subjects:	L Education > LB Theory and practice of education > LB1603 Secondary Education. High schools
Divisions:	Fakultas Agama Islam > S1 Manajemen Pendidikan Islam
Depositing User:	Unnamed user with email shofiyatulh2@gmail.com
Date Deposited:	17 Oct 2026 08:27
Last Modified:	17 Oct 2026 08:27
URI:	https://repository.unuja.ac.id/id/eprint/4719

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